Privacy Policy
Last updated: 12 November 2025
Lavender Web Studio respects your privacy. This notice explains what personal data we collect, how we use it, and your rights. It applies to this website and to direct communications with us.
Who we are
Data controller: Lavender Web Studio. You can contact us at [email protected] or +44 7857 654 842. Postal address: United Kingdom.
Data we collect
- Contact details - when you email or message us we receive your name, email address, phone number, and any information you choose to include.
- Basic technical data - web server logs may capture IP address and user agent for security and troubleshooting.
Why we use your data
We use your data to reply to enquiries, provide quotes, deliver our services, and maintain site security. Legal bases under UK GDPR:
- Contract - to provide a quote or deliver services you requested.
- Legitimate interests - running a secure website and improving our services in a proportionate way.
- Legal obligation - keeping invoices and records required by law.
Analytics - Plausible
We use Plausible Analytics to understand general website usage. Plausible is privacy friendly and does not use cookies for tracking or collect personal data for advertising. It measures page views and similar metrics in an aggregated, non-identifying way. Learn more on Plausible’s website.
How long we keep it
We keep enquiry emails for up to 24 months unless you ask us to delete them sooner, and business records for as long as required by law.
Security
We use appropriate technical and organisational measures to protect data. No method of transmission is perfectly secure, but we work to prevent unauthorised access and misuse.
International transfers
If we use providers outside the UK or EEA, we rely on lawful safeguards such as adequacy decisions or standard contractual clauses.
Your rights
You have rights to access, correct, delete, restrict, or object to the use of your personal data, and to data portability where applicable. You can also withdraw consent where processing relies on consent.
How to contact us
For privacy requests or questions, email [email protected].
Complaints
You can complain to the UK Information Commissioner’s Office if you are unhappy with how we handle your data. See ico.org.uk.